Effective Date: January 1, 2026
By accessing Karoo.com or booking a service through Karoo, you agree to the following Terms & Conditions.
Customers must provide accurate information while making a booking, including their name, phone number, location, service and preferred appointment time.
A booking is considered confirmed only after confirmation through the Karoo booking system or customer support team. Availability may depend on location, professional availability and appointment schedule.
Customers are expected to:
Karoo expects both customers and service professionals to maintain respectful and professional behaviour. Any inappropriate, abusive, threatening or unsafe behaviour may result in cancellation or termination of the service.
Cancellation and rescheduling policies may vary depending on the booking and service selected. Customers should contact Karoo as early as possible if they need to change or cancel an appointment. Applicable cancellation charges, if any, will be communicated according to the booking policy.
Customers agree to pay the applicable service amount using the available payment methods. Prices may vary depending on the service, duration, location or promotional offer.
Karoo provides wellness and relaxation services. Our massage services are not a substitute for medical diagnosis, treatment or emergency healthcare. Customers with medical concerns should consult an appropriate healthcare professional.
To the extent permitted by applicable law, Karoo will not be responsible for circumstances outside its reasonable control, including delays caused by traffic, weather, technical issues or other unforeseen circumstances.