Privacy Policy

At Karoo, we respect your privacy and are committed to protecting the information you provide while using our website and services. This Privacy Policy explains how we collect, use and protect customer information.

Information We May Collect

When you use our website or book a service, we may collect information such as:

• Name
• Phone number
• Email address
• Service location
• Booking details
• Preferred appointment date and time
• Payment-related information
• Information you voluntarily provide to customer support

How We Use Your Information

Your information may be used to:

• Process and manage bookings
• Contact you regarding appointments
• Provide customer support
• Confirm service details
• Process payments
• Improve our services and website
• Communicate important service updates
• Prevent fraudulent or unauthorized activity

Information Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration or disclosure. However, no internet-based system can guarantee absolute security.

Third-Party Services

Karoo may use trusted third-party providers for payment processing, communication, analytics, hosting or other technical services. Such providers may process information according to their own privacy policies.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and enhance the user experience.

Data Retention

We retain information only for as long as reasonably necessary for providing services, maintaining business records, resolving disputes, complying with legal obligations and other legitimate business purposes.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.